FAQs

General

Tell me about Iver?

Iver is an Australian architectural hardware brand with a strong design focus. Combining style, quality and craftsmanship, Iver creates door hardware for contemporary Australian homes. While the brand was launched in 2021, it is backed by 40 years of industry experience. Solid brass sits at the heart of the Iver range – a material that does not rust, is recyclable and, in hand-aged finishes, develops character over time.

Responsibility

Part of a B Corp

Is Iver B Corp Certified?

Iver is a wholly owned brand of Southern Design Group, the first Australian architectural hardware company to become a Certified B Corporation™. Certification was achieved in January 2026 with a B Impact Score of 95.7.  View our B Corp impact score 

What does B Corp Certification mean for customers?

When you choose Iver, there’s genuine accountability behind every piece, not just aesthetic intent. As part of a Certified B Corporation, our practices are independently verified, so the hardware that ties your whole home together is made with the same care you bring to the spaces it lives in. Purposeful craftsmanship, brought into every home one beautifully designed piece at a time.

Ethical Marketing Commitment

Ethical Marketing Commitment

Purchasing Information

How can I purchase Iver products?
As a wholesaler, Iver relies on a network of retailers to supply products to both the general public and trade. In this regard, ‘trade’ is considered to include the following categories: interior designers, architects, builders, construction companies, kitchen manufacturers and similar professions. Please refer to the ‘Where to buy’ page to get in touch with a retailer for product availability and pricing.

Who are your distributors in Australia?
Iver is distributed nationwide in a selection of Australia’s best architectural hardware specialists. Find your nearest retailer today on the ‘Where to buy’ page.

Who are your distributors in New Zealand?
Iver is distributed nationwide in a selection of New Zealand’s best architectural hardware specialists. Find your nearest retailer today on the ‘Where to buy’ page.

How long will my products take?
Iver takes pride in strong customer service standards and support and are committed to providing you the best product as efficiently as possible. Once an order is received from your chosen retailer, it is generally picked and shipped within 1-2 working days. In the event that there are any unavoidable delays to your order, or products need to be back ordered, your retailer will be in touch to discuss alternatives and options.

What warranty does Iver offer?
Warranty terms differ from product to product, find more information here in the Warranty section.

Care & Maintenance

Caring for finishes
Iver products are made using the highest quality materials and leading-edge manufacturing and finishing techniques. Iver’s range includes unique, hand crafted finishes, which may vary from product-to-product due to the artisanal processes involved in creating them. The patina of these finishes will change with use over the life of the product, thereby adding character to the item. Other plated and powder coated finishes should maintain their original appearance.

Cleaning your products
All products should be regularly and gently cleaned with soft, damp cloth and should be dried with a soft dry cloth immediately after. Your Iver product has been designed and made to last you many years – use it, love it and care for it well.

Installation & Product Capabilities

Why do my screws keep snapping?
Iver supply brass screws as standard with all door furniture to best match the finish of your brass product. Spare stainless steel screws can be provided. Though stronger, they may not perfectly match the finish of your brass-based product. It is recommended to pre-drill pilot holes and hand tighten screws to avoid snapping.

Does Iver door furniture come with a lock or latch?
Iver door furniture is purchased individually, however some products are available as a kit with compatible lock, latches and fittings.

What comes with your door furniture?
All Iver door furniture is provided with spindles and matching screws included.

What else do I need?
Your door type and application will determine the latches, locks, hinges, bolts and other accompaniments needed. Find a range of useful guides on the Resources page.

Are screws supplied with all Iver products?
Yes, in fact 1 extra screw is supplied with all products.

Finish Compatibility

Which finishes from the other Southern Design Group brands are compatible with my Iver product?
Southern Design Group offers three distinct brands, with varying finishes, however we understand that you may like to match your selected Iver finish with one of our other brands. Download this simple chart to find a compatible finish for your Iver product.
View our Iver Compatibility Chart here

Brushed Gold PVD Finish

What does PVD stand for and what is it?

PVD stands for Physical Vapor Deposition. For Iver’s Brushed Gold PVD finish, the solid brass hardware is firstly chrome plated, then placed in a vacuum chamber where the coating is deposited onto the hardware. A heat treatment process is then applied to bond the coating to the hardware.

Is the Brushed Gold PVD finish electroplated?

No – electroplating is a different process to PVD. Electroplating may not possess the same level of hardness and wear resistance as PVD coatings.

How does Brushed Gold PVD need to be cleaned?

Regular cleaning with a soft damp cloth will help maintain the integrity of the finish. Abrasives and chemicals should not be used on the finish.

What are the key benefits of the Brushed Gold PVD finish?

Is Iver’s Brushed Gold PVD finish covered by a warranty?

Yes, the Brushed Gold PVD finish is covered by a lifetime guarantee against any defects in materials or workmanship (as defined at our absolute discretion) under normal residential use.

FAQs & Warranty

Find a range of useful information below, covering warranty and frequently asked questions.

Warranty

Warranty

Australia Door Furniture Warranty

New Zealand Door Furniture Warranty

Other Important Information

Key Installation Information
The screws provided with Iver products are made from solid brass. This allows finishes to be matched as closely as possible and prevents the possibility of screws rusting in coastal areas. Please note that screws require pre-drilling. Please take extra care when fitting.

Product Guarantees
Iver goods come with guarantees that cannot be excluded under Australian and New Zealand Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Privacy Policy

Privacy Policy

Australia Privacy Policy

New Zealand Privacy Policy

Terms of Use

Terms of Use

Australia Terms of Use

New Zealand Terms of Use

Responsibility

Part of a B Corp

Is Iver B Corp Certified?

Iver is a wholly owned brand of Southern Design Group, the first Australian architectural hardware company to become a Certified B Corporation™. Certification was achieved in January 2026 with a B Impact Score of 95.7.  View our B Corp impact score 

What does B Corp Certification mean for customers?

When you choose Iver, there’s genuine accountability behind every piece, not just aesthetic intent. As part of a Certified B Corporation, our practices are independently verified, so the hardware that ties your whole home together is made with the same care you bring to the spaces it lives in. Purposeful craftsmanship, brought into every home one beautifully designed piece at a time.

Ethical Marketing Commitment

Ethical Marketing Commitment

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