FAQs & Warranty

Who is Iver? How long has Iver operated?
Iver creates architectural door hardware with a design sensibility at its heart. Iver is driven by a passion for successfully combining style, high-quality products and trend-led design. Iver was launched in 2021, however the business is founded on nearly 40 years of experience in the industry.

Do you have instructions/templates?
For instructions and templates please contact Iver customer service, you can find their details on our ‘Where to buy’ page.

How can I purchase Iver products?
As a wholesaler, Iver relies on a network of retailers to supply products to both the general public and trade. In this regard, ‘trade’ is considered to include the following categories: interior designers, architects, builders, construction companies, kitchen manufacturers and similar professions. Please refer to the ‘Where to buy’ page to get in touch with a retailer for product availability and pricing.

Who are your distributors in Australia?
Iver is distributed nationwide in a selection of Australia’s best architectural hardware specialists. Find your nearest retailer today on the ‘Where to buy’ page.

Who are your distributors in New Zealand?
Iver is distributed nationwide in a selection of New Zealand’s best architectural hardware specialists. Find your nearest retailer today on the ‘Where to buy’ page.

How long will my products take?
Iver takes pride in strong customer service standards and support and are committed to providing you the best product as efficiently as possible. Once an order is received from your chosen retailer, it is generally picked and shipped within 1-2 working days. In the event that there are any unavoidable delays to your order, or products need to be back ordered, your retailer will be in touch to discuss alternatives and options.

What warranty does Iver offer?
Warranty terms differ from product to product, find more information here in the Warranty section.

Caring for finishes
Iver products are made using the highest quality materials and leading-edge manufacturing and finishing techniques. Iver’s range includes unique, hand crafted finishes, which may vary from product-to-product due to the artisanal processes involved in creating them. The patina of these finishes will change with use over the life of the product, thereby adding character to the item. Other plated and powder coated finishes should maintain their original appearance.

Cleaning your products
All products should be regularly and gently cleaned with soft, damp cloth and should be dried with a soft dry cloth immediately after. Your Iver product has been designed and made to last you many years – use it, love it and care for it well.

Why do my screws keep snapping?
Iver supply brass screws as standard with all door furniture to best match the finish of your brass product. Spare stainless steel screws can be provided. Though stronger, they may not perfectly match the finish of your brass-based product. It is recommended to pre-drill pilot holes and hand tighten screws to avoid snapping.

Does Iver door furniture come with a lock or latch?
Iver door furniture is purchased individually, however some products are available as a kit with compatible lock, latches and fittings.

What comes with your door furniture?
All Iver door furniture is provided with spindles and matching screws included.

What else do I need?
Your door type and application will determine the latches, locks, hinges, bolts and other accompaniments needed. Find a range of useful guides on the Resources page.

Are screws supplied with all Iver products?
Yes, in fact 1 extra screw is supplied with all products.

What does PVD stand for and what is it?

PVD stands for Physical Vapor Deposition. For Iver’s Brushed Gold PVD finish, the solid brass hardware is firstly chrome plated, then placed in a vacuum chamber where the coating is deposited onto the hardware. A heat treatment process is then applied to bond the coating to the hardware.

Is the Brushed Gold PVD finish electroplated?

No – electroplating is a different process to PVD. Electroplating may not possess the same level of hardness and wear resistance as PVD coatings.

How does Brushed Gold PVD need to be cleaned?

Regular cleaning with a soft damp cloth will help maintain the integrity of the finish. Abrasives and chemicals should not be used on the finish.

What are the key benefits of the Brushed Gold PVD finish?

• Very long-lasting performance and durability
• High surface hardness
• Uniform coating
• UV stability
• Water based resistance: Suitability for coastal and moisture rich environments.
• Considerate of the environment – no chemicals or by-products are created as the technique is carried out in a vacuum chamber and the metals evaporate after the process is completed.

Is Iver’s Brushed Gold PVD finish covered by a warranty?

Yes, the Brushed Gold PVD finish is covered by a lifetime guarantee against any defects in materials or workmanship (as defined at our absolute discretion) under normal residential use.

Australia Door Furniture Warranty

New Zealand Door Furniture Warranty

Key Installation Information
The screws provided with Iver products are made from solid brass. This allows finishes to be matched as closely as possible and prevents the possibility of screws rusting in coastal areas. Please note that screws require pre-drilling. Please take extra care when fitting.

Product Guarantees
Iver goods come with guarantees that cannot be excluded under Australian and New Zealand Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

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